This policy explains how SENA FRANCE collects and uses personal data and cookies when you use senafrance.com.
1. Controller
SENA FRANCE
10 Longue Vue des Architectes, 14111 Louvigny
Email : info@senafrance.com
Phone : +33 2 31 85 70 20
2. Data we collect
Depending on the forms you use, we may process:
- identity and contact details (name, email, phone, delivery / billing address);
- message content (contact, quotes, support chat);
- order and payment data required to fulfil purchases (card payments are handled by a licensed provider);
- browsing data and cookies (see below).
3. Purposes
- answering enquiries and preparing quotes;
- fulfilling and tracking orders;
- creating and managing your customer account;
- sending the newsletter if you consented;
- securing the site and measuring audience (according to your cookie choices).
4. Legal bases
Depending on the case: contract performance, legal obligation, legitimate interest (security, service improvement) or consent (non-essential cookies, newsletter).
5. Cookies
We use cookies required for the site to work (session, cart / quote, consent choice) and, only if you accept them, analytics or personalisation cookies.
You can accept, refuse or configure cookies at any time via the banner or the footer “Configure” link.
6. Recipients
Data is accessible to SENA FRANCE teams and, where needed, technical providers (hosting, transactional email, payment) acting on our behalf.
7. Retention
We keep data for as long as needed for the purposes above (commercial management, accounting / tax duties, proof of consent), then archive or delete it.
8. Your rights
Under the GDPR you have rights of access, rectification, erasure, restriction, objection and portability, and the right to lodge a complaint with a supervisory authority. Contact us at info@senafrance.com.
See also the Personal data protection page for how to exercise these rights.