Published for the storefront pending legal review.
SENA FRANCE ships orders and quotes using the method chosen in the cart, at checkout or on the quote. This page does not set carrier rates: the charges shown at payment or on the quote prevail.
1. Lead times
Times shown on product pages, at checkout or on a quote are indicative. They may include production (marking) then transit. Peak demand, a supplier shortage or a carrier incident can extend them. A lead time on an accepted quote prevails over the catalogue estimate.
2. Charges and methods
Available methods and amounts are those at checkout or on the quote (including any free-shipping threshold). We do not invent a carrier grid or a per-kilo tariff here. Any free-shipping offer shown in the shop applies on the terms shown in the cart.
3. On delivery
Check the parcel on receipt. If damage is visible, note precise reservations with the carrier and tell us within 72 hours with photos, via info@senafrance.com or contact.
4. Unclaimed parcel or wrong address
If the parcel is returned to us for a reason attributable to the recipient (unclaimed, incomplete address, etc.), a reshipment may incur new postage, stated before we send it again.
5. Returns
Withdrawal, size exchange and defects: see Returns and exchanges.