Published for the storefront pending legal review. This page complements the terms of sale and does not replace them.
This page describes returns, exchanges and claims offered by SENA FRANCE on senafrance.com. The My returns form is how you file a request; it is not a return right by itself.
1. Personalised goods — no returns
Printed, embroidered, flocked or otherwise marked items (logo, text, artwork) are made to your specifications. Under article L. 221-28 3° of the French Consumer Code, they have no withdrawal right and cannot be returned or exchanged (including for another size), except for a defect or our error (see §4). Check the artwork and, where applicable, the proof before production.
2. Unmarked (blank) goods
Only when the order has no decoration (a blank tee or other unmarked textile, no print or embroidery): consumers have the legal 14-day withdrawal period from receipt (article L. 221-18). The item must be unused, complete and in its original packaging. Return shipping is at your expense. After inspection, the price of the goods and outbound delivery charges are refunded; return postage remains payable by the customer.
3. Size exchange — blank goods only
We offer a size exchange only on unmarked items (no print, embroidery or other decoration): up to 5 pieces, unit orders delivered in metropolitan France, within 15 calendar days of receipt. The item must be unworn, unsoiled, complete and in its original packaging. The exchange is the same model in another size, subject to stock. Personalised items cannot be exchanged. Bulk / professional series and deliveries outside metropolitan France: customer service. Return shipping for a size change is at your expense, unless we prepared the order incorrectly.
4. Defect or picking error
Report a visible defect, picking error or obvious non-conformity within 72 hours of receipt, with clear photos and the order or quote number, via My returns or info@senafrance.com. If the defect or error is confirmed, we cover the return and offer a replacement, take-back or refund depending on the case and stock.
5. Condition of goods
We do not accept returns of worn, soiled or incomplete items, or items without original packaging, except defects noted on receipt.
6. How to file a request
Sign in and use My returns, or write to info@senafrance.com / contact. Include the order number, the items and the reason (size on a blank item, defect, withdrawal on unmarked goods).
7. Shipping
Lead times and carriage are described on the Shipping page. Check the parcel on delivery and note reservations with the carrier if damage is visible.