Published for the storefront pending legal review. This is not a signed contract.
These terms of sale govern quotes and orders for custom promotional products offered by SENA FRANCE on senafrance.com.
1. Seller
Legal notice (SIRET, trade register, host) is on the Legal notice page, from values entered in Admin. No registration number is invented here.
2. Quotes and orders
A quote is not an order. The contract is formed when we confirm your acceptance (payment, written go-ahead, or quote validation). Customised goods (print, embroidery, marking) are made from the files and options you approve.
3. Prices
Prices are in euros, excluding VAT unless stated otherwise, and may depend on quantity, print technique and lead time. A priced quote prevails over the catalogue price.
4. Payment
Payment is made using the methods offered at checkout (bank transfer, card via a licensed provider when the terminal is live). Production may start after payment or as stated on the quote.
5. Customisation and withdrawal
Personalised goods (print, embroidery, flocking or other marking) cannot be returned or exchanged. Article L. 221-28 3° of the French Consumer Code excludes the withdrawal right for goods made to the consumer’s specifications. A size exchange is offered only for unmarked (blank) goods. Details are on the Returns and exchanges page.
6. Delivery
Stated lead times are indicative. Risk and shipping costs follow the method chosen on the quote or order. See also Shipping. Check the parcel on receipt and report damage within 72 hours with photos.
7. Claims
Report visible non-conformity to info@senafrance.com within 72 hours, with photos and the order or quote number. See Returns and exchanges.
8. Personal data
Processing is described in the privacy policy.
9. Governing law
French law. Failing an amicable settlement, the courts of SENA FRANCE’s registered office have jurisdiction, subject to mandatory consumer-protection rules.